This is somewhat of a mystery to me. What is used there?
When it comes to public organizations it is mostly something super expensive and complex or super cheap and simple. In the private sector though you will find several absolutely perfect solutions. Here's one good example https://routegenie.com/ , you can even get a demo. And if you plan on starting a NEMT business it will help you A LOT.
Great. That's a good explanation. And I found the same points everywhere else. As for the website. Thank you. Very interesting, especially blog there.
Hmm, this is a rather complex and extensive question. You need to tell as many details as possible. Everything related to transportation is rather complicated. I would recommend making software or referring to https://elogic.co/ as they can help with different questions. You need to state your case in detail and I think they will help you quickly.