[GM]Shiny LV.22 GameManager
May 12, 2022, 04:02 PM 1,016 read

[NOTICE] Facebook Login Issue Compensation

GrandChase - GLOBAL EN: Notices - [NOTICE] Facebook Login Issue Compensation   image 1

Hello Chasers,   We would like to inform players about the compensation for the inconvenience caused by the login issue where players could not login using Facebook account to GrandChase during 4/28~5/4.   We have found out that this issue was caused by Facebook accidentally deleting the GrandChase application on their end. The login issue has been resolved on 5/4 when the application was recovered.   As a token of apology and gratitude for your patience, we have prepared some compensation as listed below.   ■ Compensation Target - Players who only had Facebook connected to their account and were unable to login during this period   ■ Compensation Items - Gem x 2,500   ■ Compensation Period Western: 2022-05-12 04:00 - 2022-06-11 23:59 (Server Time, UTC-4) Asia: 2022-05-12 16:00 - 2022-06-11 23:59 (Server Time, UTC+9)   ※ Compensation items will not be sent to the mailbox once the compensation period is over. ※ Compensation will be sent once per account. ※ Compensation items sent to the mailbox will be available for 7 days. Please claim them before they expire. Expired items cannot be restored.   Once again, we sincerely apologize for the inconvenience and we will continue to strive to provide the best play experience possible. Thank you. Chase on! -GrandChase Team  

Comment 2

  • Lý Quốc LV.1 Mootie May 14, 2022, 02:57 PM

    Hello admin can you check my mail facebook, I'm still not had gems ;(. Thanks

  • gamer251587161 LV.1 Mootie May 22, 2022, 06:56 PM

    same..didn't get it