GM Choco BIbi LV.21 GameManager
Jun 22, 2021, 06:57 PM 114 read

iOS users, stop updating! [Resolved][Resolved][More Information]

◆ Notice

In the case of iOS, there is an issue that makes it difficult to access the existing account after updating, so the development team is currently investigating!!!!! This phenomenon appears when updating, so iOS users, please stop the update for a while! The development team is working hard to quickly resolve the issue and update the build again!!!!   You can access the game, but we believe some of you may find it difficult to log in with your existing account ;o; Don't worry if you've already updated your game! The hotline is here to help!   Please contact our hotline if you have any questions or need any help! When you contact the hotline, please contact us after logging into the game with a new game nickname (you can't log in with an existing account, so a new account will be created naturally!)! Then, you will be able to contact us by going to [Settings > 'Customer Inquiry']! (If you contact us from the game title, it may be difficult to check information! You must create a new account!)   Please wait for the error to be corrected!!! Thank you for your patience!   _______________________________________________ [2021/06/24]-01 Thank you so much for waiting! The new build where the issue has been resolved has passed the inspection is currently available!   Now, all you have to do is update again :D (ver. name 2.4.25) For the users who did the update before this build and came to our Hotline for help, you will go back to your temporary accounts once you make the new update!   Don’t worry! All you need to do is come back to our Hotline! :D We will do our best to help you as soon as possible and we will be sending a message to the users who have asked for our help. Please check out your emails!   Thank you!   _______________________________________________ [2021/06/24]-02   Have you done your update? If you were one of the users who did the update before the latest build was available, you might now have only access to a temporary account so please contact us if you need help retrieving your old account! We have sent an email to everyone who contacted the hotline on this subject but a lot of you have not answered so we are a bit worried. 😥   We have prepared a new update as fast as possible and many of you have already received help from the hotline to retrieve your old accounts! However, we understand that many of you were not able to participate in the Guild Raid so we will try to find a way to compensate you. The compensation will be completed by the end of today! They will not be sent to your mailbox but will be added directly to your tickets! Don’t forget that you will need to use them all during this season of the Guild Raid!   If you feel like you should have been compensated but that you did not get anything, please do not hesitate to contact our hotline! Please remember also that the users who had no problem logging in will not receive their reward! Moreover, the hotline cannot check the message you leave us on the community so make sure to seek help by contacting our hotline directly!     We would like to thank you once again for your patience! We will work as hard as we can to offer you a better gaming experience!   Thank you!‌      

Comment 2

  • gamer998637072 LV.1 Mootie Jun 23, 2021, 04:44 AM

    I already updated and my account got reset ._.

  • gamer732908905 LV.1 Mootie Jun 24, 2021, 07:56 AM

    My account also got reset

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