Hello
Firstly, I truly sorry for your inconvenience
Could you please inform us about the below information for checking specifically?
1. IGN(In-game nickname, It is case-sensitive):
2. Server you are playing:
3. Internet Type(Wifi, direct LAN, 3G, 4G etc.):
4. Mobile Phone model:
5. (Android or IOS)OS Version:
6. Use Gcash to charge the ingot : Yes / No
7. Screenshot of Google Payment Receipt which is shown Order Number(GPA XXXX.XXXX.XXXX~)
Thank You
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