franz oral LV.2 Lurker
Feb 9, 2021, 11:05 AM 61 read

Complain about my topup

Q&A

hi, where i can complain about my topup i ddnt receive

Comment 1

  • GM_Heok LV.22 GameManager Feb 10, 2021, 11:55 AM

    Hello

    Firstly, I truly sorry for your inconvenience

    Could you please inform us about the below information for checking specifically?

    1. IGN(In-game nickname, It is case-sensitive):
    2. Server you are playing:
    3. Internet Type(Wifi, direct LAN, 3G, 4G etc.):
    4. Mobile Phone model:
    5. (Android or IOS)OS Version:
    6. Use Gcash to charge the ingot : Yes / No
    7. Screenshot of Google Payment Receipt which is shown Order Number(GPA XXXX.XXXX.XXXX~)

    Thank You

1
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