Ch Ad LV.6 Nomad
Jan 21, 2021, 04:15 PM 44 read

Game Will Not Load on New Phone!

Q&A

I have a new mobile device (Redmi Note 9). The game will not load on it. After the "Chaplin Games" screen, it just goes black and freezes. It is literally unplayable. After recently spending money to get VIP5 this is extremely disappointing. See attached video. Every other app and phone function is perfect, TK:Resizing is the only problem. 吴. ChAd / UID 521327

Three Kingdoms RESIZING: Q&A - Game Will Not Load on New Phone! video cover image 1
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Comment 3

  • GM_Heok LV.22 GameManager Jan 22, 2021, 11:27 AM

    Hello,

    I'm sorry for your inconvenience

    Could you please inform us below information for checking your problem?

    1. Internet Type(Wifi, direct LAN, Mobile Data, etc.):
    2. (Android or IOS)OS Version:

    Thank You

  • Ch Ad LV.6 Nomad Jan 22, 2021, 04:28 PM

    1. occurs on both WIFI (home broadband) and Mobile data (4G)

    2. Android 10 QP1A.190711.020





  • GM_Heok LV.22 GameManager Jan 22, 2021, 07:23 PM

    This problem is being taken care of from CS Team

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