GATESIX LV.16 GameManager
Aug 7, 2019, 08:34 PM 423 read

I haven't received a in-app item I bought

FAQ

We sincerely apologize for any inconvenience you've experienced.   If you haven't received an in-app item you bought, try closing and restarting the game in 24 hours.   If you won't receive the in-app item, please send us a ticket with your in-game nickname (or membership number), and receipt for better assistance.   =================================================== [Form] - In-game Nickname(or membership number) : - Purchase Date : - Item : - Order Number : - E-mail Address for purchase : *Purchase Receipt (Must) *You can check your membership number at Menu > Setting > Account in the game * Customer Center: Menu > [Setting] > [Customer Support] > [Customer Center] ===================================================

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Comment 5

  • LordTofu LV.2 Lurker Sep 11, 2019, 07:24 PM

    - In-game Nickname(or membership number) : Jehova, User ID : 17943 server: Global.
    - Purchase Date : Sep 11, 2019 4:18:46 PM
    - Item : Crate of Diamonds (1+1 event)
    - Order Number :GPA.3366-9628-5010-85684
    - E-mail Address for purchase : google play acc: tsuverlin@gmail.com
    *Purchase Receipt (Must)
    *You can check your membership number at Menu > Setting > Account in the game
    * Customer Center: Menu > [Setting] > [Customer Support] > [Customer Center]

  • LordTofu LV.2 Lurker Sep 11, 2019, 07:25 PM

    i dont know how to upload the screenshot of receipt

  • LordTofu LV.2 Lurker Sep 12, 2019, 01:23 AM

    i emailed the details (screenshot of order/purchase receipt) to gatesix customer support email, under the email address of: tsuverlin@gmail.com, please help i need those gems... been like 6 or 7 hrs and i havent got any response

  • LordTofu LV.2 Lurker Sep 12, 2019, 03:02 PM

    still no response whatsoever...

  • LordTofu LV.2 Lurker Sep 12, 2019, 11:51 PM

    im very dissapointed at this point, not one response, nothing.. there goes my ±40USD.

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