Game keeps on crashing after update (Disconnection, lag, etc)

If game keeps on crashing after update, there might be an error while update.
Please delete the game and reinstall it.
 
[iOS]
Delete the game completely, reinstall it from App Store, and play.
 
[Android]
1. Delete cash : Setting → Application→ GATE SIX → Memory → Delete Cash
2. Setting → Application→ GATE SIX → Delete
The title of the menu may vary for some device.

Game keeps on crashing after update (Disconnection, lag, etc)
GATESIX GATESIX
LV.16 GameManager 1year

How to create a new user account?

If you don't have Facebook or Google account, you can create a new user account
 
[Create A Facebook Account]
Facebook : https://www.facebook.com/
* If you don't login Facebook, the
 
[Creat A Google Account]
Google : http://google.com/
 
On the right navigation penal, click [Login] → Click [Create a account]

How to create a new user account?
GATESIX GATESIX
LV.16 GameManager 1year

How do I delete my account?

You can delete your account at in-game menu > [Setting] > [Account] > [Disconnect] > [Delete Account].
After 7 days, your account and all your game data will be permanently deleted.
If it's been less than 7 days since you intiated the deletion, you can cancel your account deletion.
 
Keep in mind that you won't be able to reactivate your account after 7 days,
 
Please be absolutely sure that you want to delete your account before deleting it.

How do I delete my account?
GATESIX GATESIX
LV.16 GameManager 1year

Where can I enter the coupon number?

You can enter the coupon number at Menu > Setting > Customer Center > Enter Coupon No. > Press the 'OK' button
 
You can claim the coupon reward at [Post] in the game.

Where can I enter the coupon number?
GATESIX GATESIX
LV.16 GameManager 1year

I haven't received a in-app item I bought

We sincerely apologize for any inconvenience you've experienced.
 
If you haven't received an in-app item you bought,
try closing and restarting the game in 24 hours.
 
If you won't receive the in-app item,
please send us a ticket with your in-game nickname (or membership number), and receipt for better assistance.
 
===================================================
[Form]
- In-game Nickname(or membership number) :
- Purchase Date :
- Item :
- Order Number :
- E-mail Address for purchase :
*Purchase Receipt (Must)
*You can check your membership number at Menu > Setting > Account in the game
* Customer Center: Menu > [Setting] > [Customer Support] > [Customer Center]
===================================================

I haven't received a in-app item I bought
GATESIX GATESIX
LV.16 GameManager 1year

I can't install / play the game

A. Please make sure your device meets minimum requirements.
 
[Minimum Requirements]
Android : Galaxy S5↑ // OS : 4.4↑
IOS : iphone 6s↑ // OS 9.0↑
※ It requires minium 2GB RAM
 
B. Please check your network setting
: If your internet connection is unstable, the app may not installed properly.
 
C. Free up some space on device
: When running out of storage on device, the app can not be installed.
Free up space and try again.
 
We kindly ask you to fill out the form below, and send us email
if the problem persists after the above steps have been tried.
 
===================================================
- In game name :
- Device / OS Information :
- Details:
*If there is an error message, please take a screenshot and attach it
If possible, please provide us with a screenshot or a video clip of the issue to better assist you.
※ Customer Center: Menu > [Setting] > [Customer Support]> [Customer Center]
- If you can not access the game, please send your ticket to the e-mail below.
 
English : gatesix_EN@flerogames.com
Chinese : gatesix_CN@flerogames.com
===================================================

I can't install / play the game
GATESIX GATESIX
LV.16 GameManager 1year

Can I log in with the same account on my new device?

If you log in with your facebook / google / Apple GameCenter account which linked to Gate Six,
you can load your existing game data.

Can I log in with the same account on my new device?
GATESIX GATESIX
LV.16 GameManager 1year

Store not showing update button when new version is available

Store may show [Open] button, not showing [Update] due to server issue.
 
1. Restart your device
2. Open the Store and search "GATE SIX'.
You can find the [Update] button
※ If you can't find the [Update] button with the steps above, please wait.
It may take a time while updating application

Store not showing update button when new version is available
GATESIX GATESIX
LV.16 GameManager 1year

How do I contact customer center?

- To contact customer service, please send inquiry at [Menu] > [Setting] > [Customer Support] > [Customer Center]
- If you can not access the game, please send your ticket to the e-mail below.
 
English : gatesix_EN@flerogames.com
Chinese : gatesix_CN@flerogames.com
 
* Customer Center: Menu > [Setting] > [Customer Support] > [Customer Center]
 
 
Thank you

How do I contact customer center?
GATESIX GATESIX
LV.16 GameManager 1year

I forgot my account

If you forgot your account information, here are some things you should check.
 
Our system does not store your account information.
Your account information is stored at Facebook / Google / Apple GameCenter.
If you forgot your ID / Password , please contact to Facebook / Google / Apple GameCenter customer center.
 
 
[Facebook Support Center] https://www.facebook.com/help/?ref=pf
[Google Support Center] http://support.google.com/accounts
[Apple Support Center] https://support.apple.com/apple-id

I forgot my account
GATESIX GATESIX
LV.16 GameManager 1year

I deleted my account. How do I reactivate it?

You can cancel your account deletion, if it's been less than 7 days since you intiated the deletion.
You can reactivate your account by yourself at any time by accessing the game.
 
Remember that you can't reativate your account after 7 days,
and all your data associated withg your account will be permanently deleted and can not be recovered.

I deleted my account. How do I reactivate it?
GATESIX GATESIX
LV.16 GameManager 1year

Can I transfer my game data to other account?

Unforunately, we do not process the transfer of content between two accounts.
Please be absolutely sure that you want to connect your data to your account when you choose it.

Can I transfer my game data to other account?
GATESIX GATESIX
LV.16 GameManager 1year

I deleted my account. Can I use my game data?

If you delete your Facebook / Google / Apple GameCenter account which was conneted to your game data,
your game data can not be used.
 
If you have any further question or forgot your ID / Password , please contact to Facebook / Google / Apple GameCenter support center.
 
 
[Facebook Support Center] https://www.facebook.com/help/?ref=pf
[Google Support Center] http://support.google.com/accounts
[Apple Support Center] https://support.apple.com/apple-id

I deleted my account. Can I use my game data?
GATESIX GATESIX
LV.16 GameManager 1year

How to get a refund (cancel) ?

If you want to get a refund (or cancel), you should request a refund on the 'GATE SIX Customer Service'
 
Please note that if you directly request a refund on Store, it might be considered as refund abuse.
Be aware of your account might be penalized to prevent future abuse, and due to that reason
we kindly ask you to request a refund on 'GATE SIX Customer Service'.
 
In order to receive a refund for an in-App purchase, the purchased items must be unused.
If you receive the item from the post, it may considered as used item, and we won't refund it.
===================================================
[Refund Form]
- In-game Nickname(or membership number) :
- Purchase Date :
- Item :
- Order Number :
- E-mail Address for purchase :
*Purchase Receipt (Must)
*You can check your membership number at Menu > Setting > Account in the game
* Customer Center: Menu > [Setting] > [Customer Support] > [Customer Center]
===================================================

How to get a refund (cancel) ?
GATESIX GATESIX
LV.16 GameManager 1year

The item is disappeared in the mailbox

Items will remain in your mailbox for a certain period of time.
(You can check the remaining days of each item at the 'Receive' button in the post)
 
After retention period, the item is deleted, and not able to be recovered.
 
Please take item from mailbox before the expiration date.

The item is disappeared in the mailbox
GATESIX GATESIX
LV.16 GameManager 1year
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