CM_Heylel LV.21 GameManager
Jul 3, 2020, 10:27 AM 459 read

[Notice] Welcome to Elemental Mission Forest Event Reopen

Announcement
HEIR OF LIGHT: Announcement - [Notice] Welcome to Elemental Mission Forest Event Reopen image 1

Greetings Heirs,   We would like to notify all Heirs that the Welcome to Elemental Mission Forest Event has reopened.   Please see below for additional information.   ■ Information on the collection of additional paid compensation   - Accounts who received additional rewards on Friday, July 3th (1 Asian server, 1 Japanese server)   For those who have completed Bonus Event 1 and have not been rewarded Event rewards will be carried out as follows:   ■ Guide to Receiving Unpaid Rewards   -Details: Accounts were failing to receive rewards from Bonus Event 1 can receive event rewards when you reconnect to the event page (Until July 3rd (Fri.) 23:59 (server time)) -Notice: If you do not re-access during this day and cannot receive the compensation, the compensation will be delivered next week.   ------------------------------------------------------------------------------------------------------------------------       We would like to update all Heirs regarding the Welcome to Elemental Mission Forest Event Issue.   As of 7/2 8:30 PM CDT, the Bonus Event 1 issue is resolved and is working properly. We are in the process of investigating the cause of the issue and also the numbers of accounts that were affected by the issue.   After the investigation, we will process all accounts that are missing rewards and deliver missing rewards.   We will make an additional announcement once the investigation is complete.   Thank you.   ---------------------------------------------------------------------------------------------------------       We identified an issue with Welcome to Elemental Mission Forest Event. Please check the details below.   ⭕Issue Details: > Some accounts were failing to receive rewards from Bonus Event 1 even after completing the mission.   We will try to address this issue as soon as possible.   Thank you.   Flynn  

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