CM_Heylel LV.22 GameManager
Sep 17, 2019, 05:53 PM 7,458 read

[Announcement] GM Loves Rice Cake Event Issue, Retrieval Process, and Compensation Notice

Announcement
HEIR OF LIGHT: Announcement - [Announcement] GM Loves Rice Cake Event Issue, Retrieval Process, and Compensation Notice image 1

Greetings Heirs,   We would like to notify all users regarding GM Loves Rice Cake Event Issue, Retrieval process, and compensation rewards.   We apologize for the inconvenience you may have experienced due to the issue and also thank all those who have patiently waited for an official announcement.   Please see below for more information regarding the item retrieval process and compensation rewards.       ========================================================= 🔴 Rice Cake Event Issue 🔴 ========================================================= > Details: https://moot.us/lounges/178/boards/755/posts/2021304       ========================================================= 🔴 Rice Cake Event Issue Notice & Compensation Rewards 🔴 ========================================================= > All users who participated in the event will receive 50 additional rice cakes as an event issue reward. > The 50 rice cakes will be rewarded after deducting the number of rice cakes used to the maximum number of rice cakes (12) that could be obtained before the event was stopped.   ex 1) For users who have gifted 9 rice cakes will have 53 rice cakes. >> 12 (maximum number of rice cakes obtainable) - 9 (Number of Rice Cake used) + 50 (Event Issue Reward) = 53 Rice Cakes   ex 2) For users who have gifted 15 rice cakes will have 47 rice cakes. >> 12 (maximum number of rice cakes obtainable) - 15 (Number of Rice Cake used) + 50 (Event Issue Reward) = 47 Rice Cakes   ex 3) For users who have gifted 70 rice cakes will have -8 rice cakes. >> 12 (maximum number of rice cakes obtainable) - 70 (Number of Rice Cake used) + 50 (Event Issue Reward) = [-] 8 Rice Cakes * Event Issue Reward will only be rewarded to users who have participated in the event before the occurrence of the issue. * The Event issue will not be rewarded to users who participate in the event after the issue has been resolved.   > Users with [-] number of rice cakes can gift rice cakes for rewards once the number of rice cake owned exceeds the [-] number.   ex 1) For users who have -2 rice cakes >> Complete all of the daily missions to receive 3 rice cakes. >> The rice cake count will change from [-2] to [1] and you will have 1 rice and will be able to gift it for rewards. >> The rice cake that is obtained after resolving the [-] number count can be used normally.       ========================================================= 🔴 Item Retrieval Process 🔴 ========================================================= > It is our policy to retrieve any items that were obtained by exploiting the issue or bug to ensure the balance of the game and fairness to all users. > Accounts that used over the total maximum amount of rice cakes obtainable from the event duration (including the extended dates) is under temporary restriction for item retrieval process. > Accounts that have obtained items by exploiting the issue but remained unused will be under item retrieval process. We will process the item retrieval process and complete them in order based on the number of exploitation on accounts. (Least - Greatest)   > If the item obtained by exploiting the issue cannot be retrieved from the account, the temporary restriction will be maintained and we will individually guide you through the procedure for collecting the item through Customer Support. > For those who are under temporary restriction, please contact our customer support at https://www.withhive.com/help

      ========================================================= 🔴 Compensations to users who have normally participated in the Event 🔴 =========================================================   We would like to thank all the users who have participated in the Event normally without exploiting the issue. We have prepared additional rewards to show our gratitude towards users who did not exploit and patiently waited for an official announcement.   Eligible Users Details: > All users who have successfully and correctly obtained at least 1 rice cake from the event. * Users who have exploited or even took advantage of the issue will not be eligible for the reward.   Compensation Reward: > 1,000 Karats & 1,000 Conversion Stones   Compensation Date: > Compensation Reward will be delivered starting 10/10 and it may take up 7 days until all rewards to be delivered.       ========================================================= 🔴 GM Loves Rice Cake Event Reopen Notice 🔴 =========================================================   The GM Loves Rice Cake Event has reopened on 9/17 5:39 AM CDT. All records of gameplay starting 9/17 00:00 will be function normally towards the daily missions.   Event Issue Compensation reward details: > All users who have successfully and correctly obtained at least 1 rice cake from the event. (Excludes users who have obtained more than the daily limit of 3 or gifted more than 12 rice cakes by exploiting the issue before Event was closed)   Compensation Reward: > 1,000 Karats & 1,000 Conversion Stones   Compensation Date: 10/10 Server Time * Compensation Rewards will be delivered in order so it may be delivered later than the posted date.   New Event Date: > Event duration will be extended until 10/7 CDT/CEST/SGT   Thank you   -CM_Heylel

Comment 22

  • Angkofireangko LV.1 Mootie Sep 29, 2019, 01:07 PM

    game error. why do we have to pay for game mistakes? this game is getting very bad. please think about it. No one wants this to play a game that has a bad character.

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