[Notice] Artifact & Servant Fuse Rates

Greetings, Heirs.
 
We would like to share the Artifact & Servant Fuse Rates with all Users.
 
Check out the links for more information.
 
Artifact Fuse Rate: https://www.withhive.com/notice/577/47700?language=en
 
Servant Fuse Rate: https://www.withhive.com/notice/577/47701?language=en
 
Thank you.
 
Lucien

[Notice] Artifact & Servant Fuse Rates
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 8d

[Notice] 10/12 CDT Scheduled Maintenance Complete

Greetings, Heirs.
 
The update maintenance has ended.
All Servers are now available!
 
Check out the update details from the link below.
https://www.withhive.com/notice/577/47699?language=en
 
Thank you.
Lucien

[Notice] 10/12 CDT Scheduled Maintenance Complete
[Notice] 10/12 CDT Scheduled Maintenance Complete
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 8d

[Notice] 10/12 CDT Scheduled Maintenance (10/12 7:00 PM ~ 10/13 2:00 AM)

Greetings, Heirs.
 
Heir of Light will be undergoing maintenance during the following period.
Please be aware that the game will be unavailable during this time.
 
⭕️[Maintenance Schedule] - Approximately 7 hours.
[US] 10/12 7:00 PM ~ 10/13 2:00 AM CDT​
[EU] 10/13 2:00 AM ~ 9:00 AM CEST​
[SEA] 10/13 8:00 AM ~ 3:00 PM SGT​

⭕️[Maintenance Details]
[Update] Add New 5★ Servant ‘Shamir’
[Update] Add New Artifacts and Feature Improvements.​​​
​[Improvement] Element Stones more accessible.​
​[Improvement] Adjust Craftable Item Details.
[Event] Open Event Dungeon.​​​
 
※ Please be aware that the maintenance period and details are subject to change depending on the situation. Any changes will get informed through another notice.

Thank you.
 
Lucien

[Notice] 10/12 CDT Scheduled Maintenance (10/12 7:00 PM ~ 10/13 2:00 AM)
[Notice] 10/12 CDT Scheduled Maintenance (10/12 7:00 PM ~ 10/13 2:00 AM)
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 14d

[Notice] Known Issue - Facebook Login Error

Greetings, Heirs.
 
We are here to notify you that the Facebook login issue got resolved. ​
You may now log in using your Facebook account.
 
We apologize for the inconvenience.
 
Lucien.

[Notice] Known Issue - Facebook Login Error
[Notice] Known Issue - Facebook Login Error
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 16d

[Notice] 9/27 CDT Scheduled Maintenance Complete

Greetings, Heirs.
 
The update maintenance has ended.
All Servers are now available!
 
Check out the update details from the link below.
https://www.withhive.com/notice/577/47258?language=en
 
Thank you.
 
Lucien

[Notice] 9/27 CDT Scheduled Maintenance Complete
[Notice] 9/27 CDT Scheduled Maintenance Complete
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 23d

[Notice] 9/27 CDT Scheduled Maintenance (7:00 PM ~ 11:00 PM)

Greetings, Heirs.
 
Heir of Light will be undergoing maintenance during the following period.
Please be aware that the game will be unavailable during this time.
 
⭕️[Maintenance Schedule] - Approximately 4 hours.
[US] 9/27 7:00 PM ~ 11:00 PM CDT​
[EU] 9/28 2:00 AM ~ 6:00 AM CEST​
[SEA] 9/28 8:00 AM ~ 12:00 PM SGT​

⭕️[Maintenance Details]
[Update] Change the Combine List (Light Eimyrja).​
​[Improvement] Servant balancing.
​[Improvement] Increased Barracks' Servant cap.​
 
※ Please be aware that the maintenance period and details are subject to change depending on the situation. Any changes will get informed through another notice.

Thank you.
 
Lucien

[Notice] 9/27 CDT Scheduled Maintenance (7:00 PM ~ 11:00 PM)
[Notice] 9/27 CDT Scheduled Maintenance (7:00 PM ~ 11:00 PM)
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 1mo

[Notice] Known Issue - Awakening Material Dungeon

Greetings, Heirs.
 
A known issue where Awakening Material Dungeon is not being completed normally has been found.
 
📌Issue details: 'Unknown server error' popup appears on some users' screen.
-> The issue has been fixed for KR, US and SEA server on 9/8 data patch
-> For EU & JP server, the issue will be fixed tomorrow
 
We are sorry for the inconvenience and thank you for your understanding.
 
Xita

[Notice] Known Issue - Awakening Material Dungeon
[Notice] Known Issue - Awakening Material Dungeon
CM_Xita
CM_Xita CM_Xita
LV.4 Staff 1mo

[Notice] 9/9 CEST Temporary Maintenance (4:00 AM ~ 6:00 AM)

​Greetings, Heirs.
 
We will be undergoing temporary maintenance to fix the issue on Awakening Dungeon.
 
We apologize for the inconvenience.
 
⭕Duration: Approximately 2 hours
[EU] 9/9 (Thu) 4:00 AM ~ 6:00 AM CEST
 
⭕Server:
JP, EU
(KR/GLOBAL/SEA servers are available during the maintenance.)
 
⭕Details:
Fix issue occurred when using Awakening Dungeon.
 
Please be aware that the game won’t be available during maintenance.
We appreciate your patience.
 
Thank you.
 
Lucien

[Notice] 9/9 CEST Temporary Maintenance (4:00 AM ~ 6:00 AM)
[Notice] 9/9 CEST Temporary Maintenance (4:00 AM ~ 6:00 AM)
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 1mo

[Notice] 9/9 CEST Temporary Maintenance Complete

Greetings, Heirs.
 
The temporary maintenance has ended.
The server is now available!
 
Thank you for your patience.
 
Lucien

[Notice] 9/9 CEST Temporary Maintenance Complete
[Notice] 9/9 CEST Temporary Maintenance Complete
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 1mo

9/6 CDT Scheduled Maintenance Complete

​Greetings, Heirs.
 
The update maintenance has ended.
All Servers are now available!
 
Check out the update details from the link below.
https://www.withhive.com/notice/577/46699?language=en
 
Thank you.
 
Lucien

9/6 CDT Scheduled Maintenance Complete
9/6 CDT Scheduled Maintenance Complete
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 1mo

9/6 CDT Scheduled Maintenance (9/6 7:00 PM ~ 9/7 02:00 AM)

Greetings, Heirs.
 
Heir of Light will be undergoing maintenance during t​he following period.
Please be aware that the game will be unavailable during this time.
 
⭕️[Maintenance Schedule] - Approximately 7 hours.
[US] 9/6 7:00 PM ~ 9/7 2:00 AM CDT​
[EU] 9/7 2:00 AM ~ 9:00 AM CEST​
[SEA] 9/7 8:00 AM ~ 3:00 PM SGT​

⭕️[Maintenance Details]
[Update] Add New 5★[A] Haylel Avatar.​
[Update] Revamp Awakening Material Dungeon.​
[Update] Increase Max Transcendence Level.
​[Improvement] Servants balance adjustment ([A] Haylel).
​[Event] Open Mabel Event Dungeon.
​[Event] Start Harvest Moon Drop Event.​
 
※ Please be aware that the maintenance period and details are subject to change depending on the situation. Any changes will get informed through another notice.

Thank you.
 
 
Lucien

9/6 CDT Scheduled Maintenance (9/6 7:00 PM ~ 9/7 02:00 AM)
9/6 CDT Scheduled Maintenance (9/6 7:00 PM ~ 9/7 02:00 AM)
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 2mo

8/23 CDT Scheduled Maintenance Complete

Greetings, Heirs.
 
The update maintenance has ended.
All Servers are now available!
 
Check out the update details from the link below.
https://www.withhive.com/notice/577/46276?language=en
 
Thank you.
 
Lucien

8/23 CDT Scheduled Maintenance Complete
8/23 CDT Scheduled Maintenance Complete
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 2mo

[Notice] 8/23 CDT Scheduled Maintenance (7:00 PM ~ 10:00 PM)

Greetings, Heirs.
 
We will be undergoing maintenance during the following period.
Please be aware that the game will be unavailable during this time.
We apologize for the inconvenience.
 
⭕️[Maintenance Schedule] - Approximately 3 hours.
[US] 8/23 7:00 PM ~ 10:00 PM CDT
[EU] 8/24 2:00 AM ~ 5:00 AM CEST
[SEA] 8/24 8:00 AM ~ 11:00 AM SGT

⭕️[Maintenance Details]
[Update] Change the Combine List (Light Rem, Fire/Water/Forest Mabel)
[Improvement] Servants balance
[Bug Fixes] Fix issue on 'Lifeguard, Simone' Avatar Combo Skills.​
 
※ Please be aware that the maintenance period and details are subject to change depending on the situation. Any changes will get informed through another notice.
 
Thank you.
 
Lucien

[Notice] 8/23 CDT Scheduled Maintenance (7:00 PM ~ 10:00 PM)
[Notice] 8/23 CDT Scheduled Maintenance (7:00 PM ~ 10:00 PM)
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 2mo

8/9 CDT v5.10 Update Maintenance Complete

Greetings, Heirs.
 
The update maintenance has ended.
All Servers are now available!
 
Check out the update details from the link below.
https://www.withhive.com/notice/577/45911?language=en
 
Thank you.
 
Lucien

8/9 CDT v5.10 Update Maintenance Complete
8/9 CDT v5.10 Update Maintenance Complete
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 2mo

8/9 Scheduled Maintenance Notice (8/9 7:00 PM ~ 8/10 1:00 AM CDT)


​Greetings, Heirs.
 
We will be undergoing maintenance during the following period.
Please be aware that the game will be unavailable during this time.
We apologize for the inconvenience.
 
⭕️[Maintenance Schedule] - Approximately 6 hours.
[US] 8/09 7:00 PM ~ 8/10 1:00 AM CDT
[EU] 8/10 2:00 AM ~ 8:00 AM CEST
[SEA] 8/10 8:00 AM ~ 2:00 PM SGT

⭕️[Maintenance Details]
[Update] Add New 5★ Servant ‘Mabel’
[Update] Open 'Light/Dark' Corrupted Waterway
[Update] Increase Max Element Upgrade.
[Improvement] Upgrade Login Time/Currency Use rewards
[Improvement] Improve usage of Crusader Name of Deleted Accounts​
 
※ Please be aware that the maintenance period and details are subject to change depending on the situation. Any changes will get informed through another notice.
 
Thank you.
 
Lucien

8/9 Scheduled Maintenance Notice (8/9 7:00 PM ~ 8/10 1:00 AM CDT)
8/9 Scheduled Maintenance Notice (8/9 7:00 PM ~ 8/10 1:00 AM CDT)
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 2mo

[Notice] 7/26 CDT Maintenance Complete

Greetings, Heirs.
 
The update maintenance has ended.
All Servers are now available!
 
Check out the update details from the link below.
https://www.withhive.com/notice/577/45542?language=en
 
Thank you.
 
Lucien

[Notice] 7/26 CDT Maintenance Complete
[Notice] 7/26 CDT Maintenance Complete
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 3mo

[Notice] 7/26 CDT Scheduled Maintenance (7:00 PM ~ 10:00 PM)

Greetings, Heirs.
 
Heir of Light will be undergoing maintenance on 7/26 at 7:00 PM CDT.
 
Please be aware that the game won't be available during maintenance.
 
⭕️​Maintenance Schedule
[US] 7/26 7:00 PM ~ 10:00 PM CDT
[EU] 7/27 2:00 AM ~ 5:00 AM CEST
[SEA] 7/27 8:00 AM ~ 11:00 AM SGT
 
⭕️Maintenance Details:
[Update] Combine - Dark Ankou added
[Improvement] Servant balance adjustment
[Improvement] Change 100 Million Gold Lucky Chest purchase limit
[Bug Fixes] Fix issue on John Wick Combo Skill Hit​
 
※​Update details will be announced during maintenance.
※​Please be aware that the maintenance period and details are subject to change depending on the situation. Any changes will get informed through another notice.
 
Thank you.
 
Lucien

[Notice] 7/26 CDT Scheduled Maintenance (7:00 PM ~ 10:00 PM)
[Notice] 7/26 CDT Scheduled Maintenance (7:00 PM ~ 10:00 PM)
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 3mo

[Notice] Issue on Lapis Rate Up Summon page

Greetings, Heirs.
 
We are here to notify the issue that Lapis Rate Up Summon page is showing incorrect end date.
 
❗Issue: Lapis Rate Up Summon page is showing [Summon is available until 7/13] instead of [Summon is available until v5.10 Update]
-> This issue is only visual error and you will be able to summon Lapis without a problem with the rate up summon.
-> This problem will be fixed later.
 
We are sorry for the inconvenience and thank you for your understanding.
 
Xita

[Notice] Issue on Lapis Rate Up Summon page
[Notice] Issue on Lapis Rate Up Summon page
CM_Xita
CM_Xita CM_Xita
LV.4 Staff 3mo

7/14 SGT Temporary Maintenance Notice (7/14 04:50PM ~ 05:50PM)

Greetings, Heirs.
 
We will be undergoing temporary maintenance during the following period for the SEA server.
Please be aware that the game won’t be available during maintenance.
 
⭕️​Maintenance Schedule
7/14 04:50 PM ~ 05:50 PM (SGT)
 
⭕️​Server
​SEA

⭕️Details
Server stabilization
 
We apologize for the inconvenience.
 
 
Lucien

7/14 SGT Temporary Maintenance Notice (7/14 04:50PM ~ 05:50PM)
7/14 SGT Temporary Maintenance Notice (7/14 04:50PM ~ 05:50PM)
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 3mo

[Notice] 7/14 SGT Temporary Maintenance Complete


Greetings, Heirs.
 
The temporary maintenance has ended.
 
The server is now available!
 
Thank you for your patience.
 
Lucien

[Notice] 7/14 SGT Temporary Maintenance Complete
[Notice] 7/14 SGT Temporary Maintenance Complete
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 3mo

[Notice] 7/12 CDT v5.9 Update Maintenance Complete

Greetings, Heirs.
 
The update maintenance has ended.
All Servers are now available!
 
Check out the update details from the link below.
https://www.withhive.com/notice/577/45243?language=en
 
Thank you.
 
Lucien

[Notice] 7/12 CDT v5.9 Update Maintenance Complete
[Notice] 7/12 CDT v5.9 Update Maintenance Complete
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 3mo

[Notice] 7/12 CDT Scheduled Maintenance Notice (7/12 7:00 PM ~ 7/13 01:00 AM)

Greetings, Heirs.
 
Heir of Light will be undergoing maintenance on 7/12 at 7:00 PM CDT.
The new update will include [New Avatars],[Abaddon/Guild War Revamped], and [Summer Drop Event].
Please be aware that the game won't be available during maintenance.
 
⭕️​Maintenance Schedule
[US] 7/12 7:00 PM ~ 7/13 01:00 AM CDT
[EU] 7/13 2:00 AM ~ 8:00 AM CEST
[SEA] 7/13 8:00 AM ~ 2:00 PM SGT
 
⭕️​Maintenance Details
[Update] Add New 5★ Avatars. Lapis and Simone
[Improvement] Revamp Abaddon Tower difficulty and reward balance
[Improvement] Revamp Guild War Battlefield passive and reward
[Improvement] Revamp Lucky Chest of Gold
[Event] Add Summer Drop Event
 
Check out the link for more details.
https://www.withhive.com/notice/577/45208?language=en
 
Thank you.
 
Lucien

[Notice] 7/12 CDT Scheduled Maintenance Notice (7/12 7:00 PM ~ 7/13 01:00 AM)
[Notice] 7/12 CDT Scheduled Maintenance Notice (7/12 7:00 PM ~ 7/13 01:00 AM)
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 3mo

[Notice] Known Issue on Android Device

Greetings, Heirs.
 
We are here to notify the issue that watching ads doesn't work properly from the Android device.
 
The issue is occurring from other games as well.
If we find any additional information, we will inform you through another notice.
 
Watching ads and receiving rewards work properly from an iOS device.
 
We apologize for the inconvenience.
 
Lucien.

[Notice] Known Issue on Android Device
[Notice] Known Issue on Android Device
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 4mo

[Notice] 6/28 CDT v5.8.5 Update Maintenance complete!

Greetings, Heirs.
 
The update maintenance has ended.
All Servers are now available!
 
Check out the update details from the link below.
https://www.withhive.com/notice/577/44865?language=en
 
Thank you for your patience.
 
Lucien

[Notice] 6/28 CDT v5.8.5 Update Maintenance complete!
[Notice] 6/28 CDT v5.8.5 Update Maintenance complete!
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 4mo

[Notice] 6/28 Scheduled Maintenance Notice (7:00 PM ~ 9:00 PM CDT)

Greetings, Heirs.
 
We will be undergoing temporary maintenance.
Please be aware that the game will be unavailable during this time.
We apologize for the inconvenience.
 
⭕️[Maintenance Schedule] - Approximately 3 hours.
[US] 6/28 7:00 PM ~ 10:00 PM CDT
[EU] 6/29 2:00 AM ~ 5:00 AM CEST
[SEA] 6/29 8:00 AM ~ 11:00 AM SGT
 
⭕️[Maintenance Details]
> Adjust servant balance
 
※ Please be aware that the maintenance period and details are subject to change depending on the situation. Any changes will get informed through another notice.
 
Thank you.
 
Lucien

[Notice] 6/28 Scheduled Maintenance Notice (7:00 PM ~ 9:00 PM CDT)
[Notice] 6/28 Scheduled Maintenance Notice (7:00 PM ~ 9:00 PM CDT)
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 4mo

[Notice] Additional Gold Withdrawal Schedule Details​ (6/28 CDT)

Greetings, Heirs.
 
Before proceeding with Gold withdrawal at the 6/15 (Tue) update maintenance, we confirmed that there are Heirs who were not withdrawn due to lack of gold, and the following additional gold recovery process will be guided to applicable users.
 
■ Additional Gold Withdrawal Schedule Details​
⭕[Withdrawal Schedule]
- 6/28(Mon) 03:00 ~ 04:00 CDT
- 6/28(Mon) 10:00 ~ 11:00 CEST
- 6/28(Mon) 16:00 ~ 17:00 SGT
 
⭕[Withdrawal Target]
- Heirs who have not gotten their gold withdrawn through 6/15 (Tue) 5.8 update maintenance.
 
⭕[How to know the withdrawal target and the amount of gold required]
- At 6/21 (Mon) 04:00 CDT, Gold withdrawal schedule and details will be sent to the mailbox. Heirs will be notified of the expected amount of gold to be withdrawn via in-game mail.
 
⭕[Measures to be taken when withdrawal is not possible on 6/28 (Mon)]
◆◆◆ - If you do not have enough gold at your due schedule and if we cannot collect it, you will be restricted from using the game.
Therefore, we ask that you secure gold according to the withdrawal schedule for a smooth procedure.
 
⭕[Further information]
- If the withdrawal is completed during the 6/15 (Tuesday) update maintenance, additional collections will not proceed.
- If you do not receive the withdrawal-related mail in your in-game mailbox, you are not in the list to be withdrawn.
- If you have any questions regarding restrictions on game use, please contact the HIVE Customer Center.
★HIVE Customer Center: https://customer.withhive.com/ask?gameIdx=577&inquiry_company=G
 
Thank you.​

[Notice] Additional Gold Withdrawal Schedule Details​ (6/28 CDT)
CM_Xita
CM_Xita CM_Xita
LV.4 Staff 4mo

[Notice] 6/16 (Wed) CDT - Android, iOS 5.8.3 Distribution Notice

Greetings, Heirs.
 
We found an issue after the v5.8 update. We have distributed Android, iOS 5.8.3 version in the market.
 
We recommend that you update to resolve the issue. Please download using WIFI to avoid unnecessary data usage.
 
[Android, iOS v5.8.3 Distribution Notice]
 
1. Distribution Schedule
6/16 (Wed) 10:15 PM CDT
6/17 (Thu) 5:15 AM CEST
6/17 (Thu) 11:15 AM SGT
 
2. Details
An issue where from specific content, the Servant doesn’t use other skills besides the normal attack.
: An issue where during the battle from the contents that proceed with more than 1 team (Party Raid, Boss Invasion), cannot use other skills besides normal attack.
 
On 6/17 (Thu) at 1:00 AM CDT, it will be forced to update. Please download using WIFI to avoid unnecessary data usage.
 
Thank you.
 
Lucien.

[Notice] 6/16 (Wed) CDT - Android, iOS 5.8.3 Distribution Notice
[Notice] 6/16 (Wed) CDT - Android, iOS 5.8.3 Distribution Notice
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 4mo

[Notice] 6/15 Known Issue after the 5.8 Update


Greetings, Heirs.
 
We are here to notify Heirs of the issue that we found after the 5.8 Update.
 
Issue Details:
⭕ Problem Details: Problems in which skills other than normal attacks cannot be used during battle in content such as Party Raid & Boss Invasion. (Contents that are played simultaneously with more than one team)
⭕ Fix Details: The issue is currently under investigation to be fixed.
 
*If there is any additional information to share, we will notify you through a notice.
 
We are very sorry for the inconvenience.
 
Xita

[Notice] 6/15 Known Issue after the 5.8 Update
[Notice] 6/15 Known Issue after the 5.8 Update
CM_Xita
CM_Xita CM_Xita
LV.4 Staff 4mo

[Notice] 5.8 Update Maintenance complete!

Greetings, Heirs.
 
⭕The [5.8 Update] maintenance has ended!
 
All Servers are now available!
 
Thank you for your patience.
 
Xita

[Notice] 5.8 Update Maintenance complete!
[Notice] 5.8 Update Maintenance complete!
CM_Xita
CM_Xita CM_Xita
LV.4 Staff 4mo

[Notice] 6/14 CDT Maintenance - 5.8 Update!


​​Greetings, Heirs.
 
To update [New Servant/Avatar Addition], [Collection Effect Buffed], and [Explore Rebalanced], maintenance is scheduled to start at 6/14 (Mon) 14:00 CDT!
 
Heir of Light cannot be played while maintenance is in progress, so please check the maintenance schedule below.
 
⭕[5.8 Update Maintenance Notice]
MA Period
: 6/14 (Mon) 14:00 ~ 6/15 (Tue) 01:00 CDT
: 6/14 (Mon) 21:00 ~ 6/15 (Tue) 08:00 CEST
: 6/15 (Tue) 03:00 ~ 14:00 SGT
 
⭕Update Details
[Update] New 5★ Servent Lapis
[Update] New 5★ Servent Ankou
[Improvement] Collection Effect Buffed
[Improvement] Explore Rebalanced
[Improvement] Servent Balance correction
[Bug fix] Game bug fix
[ETC] End of Sweet Home Collab Torch Event
 
⭕※​ For App-store users, please note this before updating the game​​
- The maintenance time may change depending on whether a new version of iOS is distributed.
- For all App-store users, a new version can be updated before the maintenance, but if you proceed with the update, you will not be able to enter the game.
- If you want to play the game before the maintenance, please refrain from manually updating the new version.
- Also, please check if your update setting is set at automatic update. (Settings → iTunes & App Stores → Automatic Downloads → OFF)​
 
​⭕Update details will be announced during maintenance.
The maintenance schedule and contents are subject to change depending on the situation, and if there are any changes, we will notify you through a notice.
 
Thank you!​

[Notice] 6/14 CDT Maintenance - 5.8 Update!
[Notice] 6/14 CDT Maintenance - 5.8 Update!
CM_Xita
CM_Xita CM_Xita
LV.4 Staff 4mo

[Sweet Home Collab Torch Event] Gold withdrawal notice mail has been sent


​​Greetings, Heirs.
 
As announced through the notice on 6/10 (Thu) CDT, we will inform you about the additional withdrawal of gold paid incorrectly due to the [Sweet Home Collab Torch Event] error.
 
■ Additional Gold Withdrawal Scheduled Details​
⭕[Withdrawal Schedule]
- During 5.8 maintenance on below date:
[US] 6/14 (Mon) CDT
[EU] 6/14 (Mon) CEST
[SEA] 6/15 (Tue) SGT
 
⭕[Users who will be affected]
- Heirs who did not get their gold collected during the 6/9 (Wed) CDT withdrawal process
 
⭕[How to check the withdrawal users and the amount of gold]
- At 6/11 (Fri) 01:30 CDT, gold withdrawal schedule mail has been sent to the applicable users via in-game mail
> You can check the amount of gold to be withdrawn when you check the mail that has arrived in your mailbox
 
For a smooth process, we ask applicable users to secure their gold before the 5.8 update maintenance.
 
Thank you.
 
 

[Sweet Home Collab Torch Event] Gold withdrawal notice mail has been sent
[Sweet Home Collab Torch Event] Gold withdrawal notice mail has been sent
CM_Xita
CM_Xita CM_Xita
LV.4 Staff 4mo

[Sweet Home Collab Torch Event] Additional Measures and Reward Notice


​Greetings, Heirs.
 
During the 1 hour temporary maintenance on 6/9(Wed) 4:00 AM (CDT), the Torch item was re-sent and withdrawn the Gold that was issued by mistake.
 
​We apologize for the inconvenience caused by the issue and the sudden maintenance.
 
​Here are the details of the additional withdrawal measures and compensation rewards.
 
​■ Additional Gold Withdrawal Scheduled Details​
1. Proceeded additional gold withdrawal on:​
​[US] 6/9 (Wed) 8:00 AM CDT
[EU] 6/9 (Wed) 3:00 PM CEST
[SEA] 6/9 (Wed) 9:00 PM SGT
- Withdrawn Gold from Heirs who had an insufficient amount of Gold during 6/9(Wed) 4:00 AM ~5:00 AM (CDT) temporary maintenance
> Heirs who claimed the Gold from the mailbox that was issued caused by mistake: withdrawn the remaining amount of Gold from the temporary maintenance
> Heirs who hold Gold in the mailbox that was issued caused by mistake: Deleted Gold mails, re-issued the left amount of Gold
 
2. Additional gold withdrawal during 5.8 update maintenance​ on 6/15 (Tue)
​- On 6/9 (Wed) 08:00 AM CDT, there was an additional gold withdrawal. But for Heirs who didn't retrieve the Gold, there will be an additional gold withdrawal during next week's maintenance.
​- Please keep your Gold until the next maintenance.​
 
■ Compensation for Issue & Temporary Maintenance
​As the [Sweet Home Collab Torch Event] is ending soon, hoping to be a help when exchanging items, we will provide the Torch item every day until 6/13(Sun), the end of the event.
 
​Please check out the details of the reward distribution.​
 
[Compensation Reward Details]​
⭕Reward Period
:6/9(Wed) 10:00 PM ~ 6/13(Sun) 09:59 AM CDT
:6/10(Thu) 05:00 AM ~ 6/13(Sun) 04:59 PM CEST
:6/10(Thu) 11:00 AM ~ 6/13(Sun) 10:59 PM SGT
 
⭕Compensation Reward
:100 Energy + 250 Torches are issued once per account upon login during the period.
 
⭕Notice:
: Compensation rewards are sent to all servers.
: Compensation rewards can only be issued once per account and will be delivered to the mailbox. (Stored for 7 days)
: Reports regarding non-receipt of the compensation rewards, additional help can be provided, only if there is a record of activity in the game within the period.
 
Thank you.
 
Lucien​

[Sweet Home Collab Torch Event] Additional Measures and Reward Notice
[Sweet Home Collab Torch Event] Additional Measures and Reward Notice
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 4mo

[Notice] 6/9 CDT Temporary Maintenance (4:00 AM ~ 5:00 AM CDT) - [Completed]

Greetings, Heirs.
 
The temporary maintenance has ended.
 
All servers are now available!
 
Thank you for your patience.
 
Lucien
=======================================================
Greetings, Heirs.
 
We will be undergoing temporary maintenance for the issue that occurred from [Sweet Home Collab Torch Event].
We will withdraw the Gold that was sent out and will send out Torch items.
We apologize for the inconvenience.
 
⭕Duration: Approximately 1 hour
[US] 6/9 (Wed) 4:00 AM ~ 5:00 AM CDT
[EU] 6/9 (Wed) 11:00 AM ~ 12:00 PM CEST
[SEA] 6/9 (Wed) 5:00 PM ~ 6:00 PM SGT
 
⭕Server:
KR, JP, EU, SEA
 
⭕Details:
Re-send [Sweet Home Collab Torch Event] Torch items and withdraw Gold.
 
⭕Notice:
If the user holds an insufficient amount of Gold, there will be an additional announcement to withdraw the Gold. Please keep your Gold until the additional withdrawal schedule.
 
★Gold withdrawal process★
1. Gold will be withdrawn from the inventory.
2. If you hold any gold in the mailbox, please collect the Gold within the additional withdrawal schedule.
 
Please be aware that the game won’t be available during maintenance.
We appreciate your patience.
 
Thank you.
 
Lucien

[Notice] 6/9 CDT Temporary Maintenance (4:00 AM ~ 5:00 AM CDT) - [Completed]
[Notice] 6/9 CDT Temporary Maintenance (4:00 AM ~ 5:00 AM CDT) - [Completed]
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 4mo

[Notice] 6/8 Known Issue

Greetings, Heirs.
 
We are here to notify Heirs of the issue that we found in the ongoing event [Sweet Home Collab Torch Event].
We apologize for the inconvenience caused by the issue.
 
Please check the details below.
 
⭕Issue Details:
> Date:
June 8 (Tue) 10:00 AM (CDT)
June 8 (Tue) 5:00 PM (CEST)
June 8 (Tue) 11:00 PM (SGT)
> Server: KR, JP, EU, SEA
> Problem: An issue where the torch items get converted to gold.
 
The issue has been resolved by now.
Additional actions will be taken for users who already claimed the gold.
 
※Meanwhile, please refrain from collecting items from the mailbox.
 
Thank you.
 
Lucien.

[Notice] 6/8 Known Issue
[Notice] 6/8 Known Issue
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 4mo

[Notice] 6/7 CDT Temporary Maintenance Notice (9:00 PM ~ 10:30 PM) - [Completed]

Greetings, Heirs.
 
The temporary maintenance has ended.
 
All Servers are now available!
 
Thank you for your patience.
 
Lucien
 
=======================================================
 
Greetings, Heirs.
 
We will be undergoing temporary maintenance.
Please be aware that the game will be unavailable during this time.
We apologize for the inconvenience.
 
⭕Duration: Approximately 1hr 30min.
[US] 6/7 9:00 PM ~ 10:30 PM CDT
[EU] 6/8 4:00 AM ~ 5:30 AM CEST
[SEA] 6/8 10:00 AM ~ 11:30 AM SGT
 
⭕Maintenance Details:
> Server stability (for all servers)
 
Thank you.

[Notice] 6/7 CDT Temporary Maintenance Notice (9:00 PM ~ 10:30 PM) - [Completed]
CM_Lucien
CM_Lucien CM_Lucien
LV.12 Staff 4mo

[Notice] 5/31 CDT Update Notice (7:00 PM ~ 10:00 PM CDT)

Greeting Heirs
 
We will be undergoing a maintenance to bring a new update.
Please note that the game will be unavailable during the maintenance
 
⭕Duration: Approximately 3 Hours
> [US] 5/31 7:00 PM ~ 10:00 PM CDT
> [EU] 6/1 2:00 AM ~ 5:00 AM CEST
> [SEA] 6/1 8:00 AM ~ 11:00 AM SGT
 
⭕Maintenance Details:
> [Improvement] Servant Balance Adjustment
> [Improvement] Sweet Home Collaboration Trial Servant Termination
> [Bug Fixes] Fixed issue with sending push message during Guild War
> [Bug Fixes] Fixed issue where the game restarts when player press push message during Guild War
 
Thank you
 
Flynn
 

[Notice] 5/31 CDT Update Notice (7:00 PM ~ 10:00 PM CDT)
[Notice] 5/31 CDT Update Notice (7:00 PM ~ 10:00 PM CDT)
CM_Heylel CM_Heylel
LV.22 GameManager 5mo

[Notice] 5/31 Patch Note

◆Servant Balance◆
: There were balance adjustments for some Servants as follows.
 
1) Dark Ezebell
 
2) Dark Blavatsky
 
3) Light Sphinx
 
* Skills
* Potential Special #2 slot adjusted
4) Transcendent Stats Improved for Tank Servants
> For Shard Farming Possible Servants, the Tank Servants’ Transcendence stats have been improved.
 
Affected Tank Servants: Simone, Ankou, Lenore, Spiegel, Heide, Rem, and Carmilla.
 
> The affected Tank Servants’ Transcendence stats have been adjusted as follows.
 
▶ Fire Heide, Fire/Forest Rem, Water Carmilla
 
▶ Fire Simone, Water Ankou, Forest Lenore
 
▶ Light Spiegel, Light Heide, Dark Rem
 
▶ Dark Simone, Dark Lenore
 
◆ Other Improvements ◆
> Sweet Home Trial Version Servants will no longer be offered.
 
◆ Bug Fixes ◆
> Fixed the bug where you can’t send push messages asking your Guild Members to join Guild War while playing Guild War, but instead you get an error pop-up notification message saying “Server maintenance in progress.(-4)”.
> Fixed the bug where the game restarted if you tap on the Guild War related push notification while playing Guild War.
 
Thank you
 
Flynn

[Notice] 5/31 Patch Note +7
[Notice] 5/31 Patch Note
GAMEVIL GAMEVIL
LV.5 GameManager 5mo

[Notice] Cumulative Mission Compensation Notice

Greetings Heirs,
 
We are here to notify Heirs that we have sent out compensation rewards for Cumulative Mission.
Please see the details below.
 
⭕Cumulative Mission Compensation Details:
> Compensation Date: Rewards will be sent to the mailbox starting 5/18 4:30 AM CDT
> Compensation Target: Heirs that completed Cumulative Missions that qualify for compensation before update on 4/26 CDT.
> Cumulative Missions and Compensations
 
Thank you
 
Flynn

[Notice] Cumulative Mission Compensation Notice +1
[Notice] Cumulative Mission Compensation Notice
CM_Heylel CM_Heylel
LV.22 GameManager 5mo

[Notice] 5/10 CDT Update Maintenance (4:00 PM ~ 10:00 PM CST) [Completed]

Greetings Heirs,
 
The 5.7 Update Maintenance has ended earlier than expected.
 
All Servers are now available!
 
===============================================
Greetings Heirs,
 
We will be undergoing maintenance to bring the next Update!
Please be advised that the game will be unavailable during this time.
 
⭕Duration: Approximately 6 Hours
> [US] 5/10 4:00 PM ~ 10:00 PM CDT
> [EU] 5/10 11:00 PM ~ 5/11 5:00 AM CEST
> [SEA] 5/11 5:00 AM ~ 11:00 AM SGT
 
⭕Maintenance Details:
> [Update] Guild Raid Update
> [Update] Two New 5★ Avatars
> [Improvements] Servant Combo Skill Multi-Hit Change System Added
> [Improvements] All-in-One Package Valor Discount Buff Improved
> [Improvements] Gear Craft System Improved
> [Improvements] Servant Balance Adjustment
> [Bug Fixes] Cumulative Mission Count & Misc. Bug Fixes
 
Thank you
 
Flynn

[Notice] 5/10 CDT Update Maintenance (4:00 PM ~ 10:00 PM CST) [Completed]
[Notice] 5/10 CDT Update Maintenance (4:00 PM ~ 10:00 PM CST) [Completed]
CM_Heylel CM_Heylel
LV.22 GameManager 5mo

[Notice] 4/26 CDT Maintenance (7:00 PM ~ 10:00 PM)

Greetings Heirs
 
We will be undergoing maintenance!
Please be advised that the game will be unavailable during this time.
 
⭕Duration: Approximately 3 Hours
[US] 4/26 7:00 PM ~ 10:00 PM CDT
[EU] 4/27 2:00 AM ~ 5:00 AM CEST
[SEA] 4/27 8:00 AM ~ 11:00 AM SGT
 
⭕Maintenance Details:
> Increased cumulative mission compensation
> Party Raid store product changes
> Level package purchase count reset
> Servant balance adjustment
 
Thank you.

[Notice] 4/26 CDT Maintenance (7:00 PM ~ 10:00 PM)
CM_Heylel CM_Heylel
LV.22 GameManager 6mo

[Notice] Issue with IPvP DEF Team


Greetings Heirs,
 
We would like to notify everyone regarding an issue with the IPvP DEF Team.
Please see below for the issue details
 
Issue Details:
An issue where the game cannot be played when logging into the game after joining a guild while expired trial servants/bond servants are deployed in the IPvP DEF Team.
 
Temporary Solution:
A temporary measure is possible to enable access to the game when contacting customer service with inquiries.
 
Thank you

[Notice] Issue with IPvP DEF Team
[Notice] Issue with IPvP DEF Team
CM_Heylel CM_Heylel
LV.22 GameManager 6mo

[Notice] 4/19 CDT Live Patch


Greetings Heirs
 
We are here to notify you that there was a Live Patch on 4/19 CDT.
Please see below for more information.
 
⭕ 4/19 CDT Live Patch was performed on 4/19 at 9:00 AM CDT.
 
⭕ 4/19 CDT Live Patch Details:
1. Boss Raid Issue (Resolved)
> An issue where a pop-up message would display and the damage would show as " - " when the bomb from Forest/Dark Oracle would explode when battling in the Boss Raid.
 
2. New Trial Servant Event Revision.
> The basic T Lv. of the New Trial Servant is changed from T5 to T1.
* If the highest T Lv. of the servant you possess is above T2, then basic T. Lv. of the Trial Servant will be above T2.
Ex) If the highest T Lv. of the servant you possess is T3, then the trial servant will be T3 at 5th Awaken.
** If you received the Trial servants before the 4/19 CDT Live Patch, then the basic T. Lv of the trial servant will remain the same and the new changes will not be applied.
 
Thank you

[Notice] 4/19 CDT Live Patch
[Notice] 4/19 CDT Live Patch
CM_Heylel CM_Heylel
LV.22 GameManager 6mo

[Notice] Web Event Page Issue Notice [Resolved]

Greetings Heirs,
 
The Web Event Page issue has been resolved at 4/16 11:50 AM CDT.
Heirs should be able to access the page now.
 
Thank you
 
Flynn
 
=========================================================
 
Greetings Heirs,
 
We are here to notify an issue regarding Web Event Page.
Please see the details below.
 
The issue is currently under investigation, and we will make additional issue once we fix the issue.
 
⭕Web Event Page Issue
Date: 4/16 10:00 AM CDT
Details: Heirs cannot access web event page in game.
Notice: We will make another notice once we address the issue.
 
We apologize for the inconvenience.
Thank you
 
Flynn

[Notice] Web Event Page Issue Notice [Resolved]
[Notice] Web Event Page Issue Notice [Resolved]
CM_Heylel CM_Heylel
LV.22 GameManager 6mo

[Notice] Servant Fuse Rate

Greetings Heirs,
 
We would like to share the Servant Fuse Rates with all Users.
 
The rates for Servant Fuse are listed below.
 
Servant Fuse Rate:
1. Fire/Water/Forest ★3 x ★3 (Current rating ★4,5)
 
2. Fire/Water/Forest ★3 x ★4 (Current rating ★4,5)
 
3. Fire/Water/Forest ★3 x ★5 (Current rating ★5)
 
4. Fire/Water/Forest ★4 x ★4 (Current rating ★4,5)
 
5. Fire/Water/Forest ★4 x ★5 (Current rating ★5)
 
6. Fire/Water/Forest ★5 x ★5
 
7. Fire/Water/Forest ★3 x ★3 (Exception ★3)
 
8. Light/Dark ★3 x ★3 (Current rating ★4,5)
 
9. Light/Dark ★3 x ★4 (Current rating ★4,5)
 
10. Light/Dark ★3 x ★5 (Current rating ★5)
 
11. Light/Dark ★4 x ★4 (Current rating ★4,5)
 
12. Light/Dark ★4 x Light/Dark ★5 (Current rating ★5)
 
13. Light/Dark ★4 x Fire/Water/Forest ★5 (Current rating ★5)
 
14. Light/Dark ★5 x ★5
 
15. Light/Dark ★3 x ★3 (Exception ★3)

[Notice] Servant Fuse Rate +14
[Notice] Servant Fuse Rate
CM_Heylel CM_Heylel
LV.22 GameManager 6mo

[Notice] Artifact Fuse Rate

Greetings Heirs,
 
We would like to share the Artifact Fuse Rates with all Users.
 
The rates for Artifact Fuse are listed below.
 
Artifact Fuse Rate:
 
1. Magic x Magic x Magic Fuse
 
2. Rare x Rare x Rare Fuse
 
3. Epic x Epic x Epic Fuse

[Notice] Artifact Fuse Rate +2
[Notice] Artifact Fuse Rate
CM_Heylel CM_Heylel
LV.22 GameManager 6mo

[Notice] 4/12 CDT Update Maintenance (4:00 PM ~ 8:10 PM CDT) [Complete]


Greetings Heirs,
 
The 5.6 Update Maintenance has ended earlier than expected.
 
All Servers are open!
 
 
 
----------------------------------------------------------------------------------------------------------------------
 
 
We will be undergoing maintenance to bring Sweet Home Collaboration!
Please be advised that the game will be unavailable during this time.
 
⭕Duration: Approximately 6 Hours
[US] 4/12 4:00 PM ~ 10:00 PM CDT
[EU] 4/12 11:00 PM ~ 4/13 5:00 AM CEST
[SEA] 4/13 5:00 AM ~ 11:00 AM SGT
 
⭕Maintenance Details:
> [Update] Sweet Home Collaboration, New ★ 5 Servant HyunSu Cha / Steroid Monster
> [Update] Sweet Home Collaboration Drop Event
> [Update] Sweet Home Collaboration Event Dungeon
> [Update] New Servant Trial Function Added
> [Update] Party Raid Floors Expansion
> [Improvement] Servant Balance Adjustment
> [Improvement] Artifact Improvement
> [Improvement] Potential Ability Enhance Improvement
> [Improvement] Purifying Ground Improvement
> [Improvement] Returning Player Attendance Improvement
 
Thank you.
 
Flynn
 

[Notice] 4/12 CDT Update Maintenance (4:00 PM ~ 8:10 PM CDT) [Complete]
[Notice] 4/12 CDT Update Maintenance (4:00 PM ~ 8:10 PM CDT) [Complete]
CM_Heylel CM_Heylel
LV.22 GameManager 6mo

[Notice] 7 Days of Missions for New Heirs Reward Change Notice


Greetings Heirs,
 
We would like to notify all users regarding reward changes for the 7 Days of Missions for the New Heirs Event.
 
Please see below for the reward changes.
 
Reward Changes:
 
Thank you

[Notice] 7 Days of Missions for New Heirs Reward Change Notice +1
[Notice] 7 Days of Missions for New Heirs Reward Change Notice
CM_Heylel CM_Heylel
LV.22 GameManager 6mo

[Notice] Gear Enhance Rate

Greetings Heirs,
 
We would like to share the Gear Enhance Rates with all Users.
 
The rates for Gear Enhance are listed below.
 
Gear Enhance Rate:
 
1. 1★ ~ 7★ Gear Rate

[Notice] Gear Enhance Rate
[Notice] Gear Enhance Rate
CM_Heylel CM_Heylel
LV.22 GameManager 6mo

[Notice] 5.6 Update Preview

Greetings Heirs,
 
We are here with the 5.6 Update Preview!
This update will feature Heir of Light x Sweet Home collaboration🎉🎉🎉
Please check out the details below and learn about what will be new in the 5.6 Update🔥🔥
 
⭕5.6 Update Preview:
 
Thank you
 
Flynn
 

[Notice] 5.6 Update Preview +1
[Notice] 5.6 Update Preview
CM_Heylel CM_Heylel
LV.22 GameManager 6mo

[Notice] Heir of Light x Sweet Home Collaboration Pre-registration Notice (4/5 ~ Until 5.6 Update)

Greetings Heirs,
 
We are excited to announce Collaboration with Sweet Home!🔥🔥🔥
Please check out the Pre-registration page for details of amazing rewards we prepared for the Collaboration!🎁🎁
 
■ Pre-registration participation information
-Period: April 5th (Mon) ~ before 5.6 update
-Reward: Fire/Water/Forest 5 option x1 + Fire/Water/Forest 5 Summon Stone x3
-How to participate:
1) Korea/Taiwan: Enter your mobile phone number through the event page and click pre-register
2) Other countries: Pre-registration is completed by entering your email address through the event page and clicking pre-register
 
⭕️Pre-registration Link: https://event.gamevil.com/ci/heiroflight/evt_pre_2021/ko?r=p20
 
■ Friend invitation event
-Enjoy Heir of light with your friends after pre-registration! We give you a generous gift according to the number of people you invite!
-Create a friend invitation URL in the event page and pre-registration with your friend's URL to complete the invitation!
 
🎁Friend invitation reward🎁
3 invites: Fire/Water/Forest ★5 Summon Stone x1
Invite 5 people: Light/Dark ★4~5 Summon Stone x1
Invite 10: Light/Dark ★5 Summon Stone x1
 
■ Gamevil x Com2uS Coupon Event
-By participating in pre-registration, you can receive coupons for popular games of Gamevil & Com2uS immediately.
-Coupon payment game: Summoners War: Sky Arena, Kritika, Baseball superstars 2021 and a total of 6 games!
 
■ Information
-Pre-registration and friend invitation rewards will be paid after Update 5.6. Reward payment will be announced separately through a notice.
-In the case of a friend invitation event, rewards are paid normally only when a friend participates in the pre-booking through the My Friend invitation URL
-If you participate in the event in an illegal way, the compensation payment may be canceled.
 
Thank you
 
Flynn
 

[Notice] Heir of Light x Sweet Home Collaboration Pre-registration Notice (4/5 ~ Until 5.6  Update)
[Notice] Heir of Light x Sweet Home Collaboration Pre-registration Notice (4/5 ~ Until 5.6 Update)
CM_Heylel CM_Heylel
LV.22 GameManager 7mo
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