How to contact us through 1:1 Inquiry.FAQ's & Guides
If you come up with a question or would like to give us a feedback, we are happy to hear them! Here is the instruction to submit 1:1 Inquiry. ▶ How to Submit 1:1 Inquiry 1. Tap on the Gear-shaped Icon at the top-right corner of the screen to enter [Settings].
2. Tap on [Inquiry].
To help us with your inquiry, we would prefer to know the following: - Detailed explanation of the situation you’re experiencing. - Time of incident (if needed). - Screenshot, clip, etc. (if needed). - For the questions related to your account status, please include your Account ID and Nickname on your inquiry. - For the inquiries related to payment, please submit your receipt. - Please make sure that your submitted e-mail address is reachable. You can also give us an e-mail directly through the address email@example.com If you submit 1:1 inquiry inside the game, we can identify your Account ID and Nickname right away to facilitate the process. Let us know any kind of question or feedback you have! Hope you enjoy the day with 60 Seconds Hero! Thank you.