FAQ: Payment (Android)
❖ Transaction failed, what should I do?
For Android purchases, the package will be delivered within 48 hours upon purchase.(To confirm that the package was delivered, the user will have to log in again and observe if they received the package)
If the package was not delivered and got charged by Google, kindly send the following information to our Helpdesk and they will assist you as soon as possible.
■ Info needed
1. In-game Nickname:
2. Date of Transaction:
3. Transaction Platform (e.g. GooglePlay):
4. Order ID:
5. Amount charged:
6. Device model/number:
7. Request (Re-process/Refund):
Game Guide: Main Menu
II. MAIN MENU
In this section, you will see the different menus and features once you start the game.
1. Account Information- This shows your current Account Level.
2. Badge- This information shows your current badges.
3. Settings and Mailbox – The Settings (Gear icon) allows you to access game settings. The
Mailbox will show your current in-game messages and will show a notification if there
are new messages.
4. Quest- This shows your current quest to accomplish.
5. Friend- This section shows your friends.
6. Edit- This section allows you to edit your Village layout.
7. Egg Trade – This allows you to trade certain materials for a Dragon Egg.
8. Delivery- Delivery selects your dragons for specific items to be delivered.
9. Airfield – You can exchange your current items for building materials like wood.
10. Dragon – This section lists available dragons and their information.
11. Build – Allows you to build Factory, Village Decoration, Special Buildings, and Facilities.
12. Action Tickets- Shows your current and max Action tickets. Each task or action requires an
13. Diamonds- Shows your current diamonds
14. Gold Coins- Shows your current Village gold coins.
Game Guide: Quest
❖ MAIN QUEST
Main Quests displays your main task to accomplish. Each Main task has corresponding rewards. This also shows the required materials to finish this task.
Game Guide: Friend
❏ Friends- Shows the list of all Friends.
❏ Find- This enables you to search players and add them as a friend.
❏ Help- This will list all of the pending requests from your friends that needs help from their Village.
❏ Accept – Shows you the list of pending friend requests. This will also allow you to accept these requests.
❏ Send a friend request- Allows you to add any players available.
* You can add up to 200 friends.
❖ VISITING A FRIEND
You can visit your friends’ Village. You can see your friend’s current Affinity score located at the top-left corner of the screen.
*Select whose Village you want to visit.
1- This shows the current friend
2- Go back to your Home Village
Game Guide: Edit
In the Edit mode, you can change the layout of your Village.
Edit mode lets you edit 3 things: Land, Road and Package
❏ Terrain- Lets you choose different terrain you can use in your Village. If you want to change the loaded terrain, you must choose another terrain to overlap and make changes.
*You can choose different styles of terrain.
❏ Road- Lets you choose different styles of Roads to your liking. If you want to remove Road, you must choose the Remove Road button.
*The Remove Road button as the first option.
❏ Packages- These are packaged floors / layouts that you can use. Same as Road, you can remove the design by choosing the Remove Package button
*The Remove Package option as the first option.
Game Guide: Dragon Delivery
VII. DRAGON DELIVERY
In Dragon Delivery, you can assign your dragons to deliver some items from your Inventory to get W Gold coins and Leaves. Each Delivery requires a Dragon available. Once the delivery is complete, the dragon will take a rest and will be ready for another delivery. Each delivery is ranked based on the number of acquired W Gold coins and Account Leaves.
*It will show the available Dragons for delivery at the bottom part of the screen.
*It will show the selected Dragon for Delivery.
*The Delivery Information together with the required materials is shown here.
*Once the delivery is complete, the dragon will take a rest.
Game Guide: Airfield
In Air Field, you can exchange your materials to get Treasures and Building materials. You can speed up the time by adding available Dragons. You can add up to 3 Dragons per run.
*Once the Dragon Airport Delivery has started, it will show the time remaining for it to complete. You can always speed up the time by spending diamonds.
*The Airport delivery is completed. You can now get the reward.
*You can get extra Treasure if you are lucky!
Game Guide: Dragon
Dragon has an index of all Dragons you can get from the game. It also lists what you already have sorted by rank. You can sort the list by Rank, Level, and you can show all Dragons.
❏ DRAGON PAGE
In the Dragon page, it lists all the Dragons you can acquire from the game. Unavailable dragons have a lock icon on top.
Dragons are sorted by grades from Normal to Super Rare.
You can increase the level of your acquired Dragons by using Elemental Coins. You can browse each Dragon’s story and their Special Effect.
*You can view the story and Special Effects of the Dragon Selected.
Once you select the Dragon, you can choose the available task which consumes Action Ticket.
❏ UPGRADING YOUR DRAGON
You can upgrade your Dragon’s grade by meeting certain requirements.
❏ CHANGING BACKGROUND (ENVIRONMENT)
You can change the background of the selected Dragon in this section. You need to get Spirit Coins to unlock them.
❏ WATCH STORY
You can earn extra diamonds for watching the dragon’s story.
Game Guide: Build Mode
X. BUILD MODE
You can expand your Village by building in Build Mode.
❏ PUBLIC FACILITIES- You can build facilities like Inn, Antique House, Pub and other buildings. Each building requires account level and required badge. Whenever you build public facilities, you will earn badges.
*When a building is ready to be constructed, it will show how much Gold W Coins are needed.
❏ AGRICULTURE- You can build Farm buildings and such in Agriculture. You can also expand your farm land here.
*You can build Agriculture building by spending W Gold Coins.
❏ SPECIAL BUILDINGS- You can build Market and Bank in Special Buildings.
❏ FACTORY- Factory lists all building that you can use for production. Each Factory requires account level to unlock.
❏ DECORATION- You can decorate your village to your liking. It requires W Gold Coins to build.
❏ COLLECTION- You can design your village with collection. It requires certain account level and badge to unlock.
Game Guide: Expanding your territory
XI. EXPANDING YOUR TERRITORY
You can expand your territory in Dragon Village W. Once it is available for expansion, you will see a check icon. You can also expand more by spending diamonds. It will take time to finish expanding but, you can shorten the time by spending diamonds as well.
FAQ: Payment (iOS)
❖ Transaction failed (Apple), what should I do?
Apple Support handles payment errors on Apple devices. Please proceed with the steps below to follow up on your transaction with Apple:
1. Go to Apple website by clicking the link below and select iPhone.
2. Click on “Subscriptions and Purchases”.
3. Click on “Unable to purchase from iTunes Store”.
4. Select Email.
5.Provide the following in sending a request:
- First and Last Name
- Apple ID
- Email Address
- Briefly provide any other details on the space provided.Click 'Continue' to submit your request.
FAQ: Customer Support and Link Account
❖ How to contact Customer Support?
A: You can contact Customer Support in Settings (Gear Icon-Inquiry).
❖ How do I check my Account ID?
A: You can check your Account ID Code in Settings (Gear Icon - Account).
FAQ: In-game Content
❖ How do I get Gold coins?
A: You get get more Gold coins by completing a Quest, sending your dragons to Dragon Delivery or build a Bank.
❖ How do I get Diamonds?
A: You can earn Diamonds in Daily Log-ins, watching ads or achieving goals in Dragon Hall.
❖ How do I get more Dragons?
A: You can only get more Dragons by Hatching them in Hatchery.
❖ How do I get pets?
A: You can get pets in Hatchery.
❖ How do I get materials?
A: Certain materials can be obtained after completing certain Quests or even in Air Field.
❖ How do I save my game progress?
A: You can save your progess by linking your Account Data in Facebook or Google. Once the account is linked, it will show a status where it is linked.
❖ How do I expand my area?
A: You can expand your area by spending Gold Coins. You can instantly unlock the area by spending Diamonds.
❖ What are the different types of Dragons?
A: The Dragons are sorted in tiers from Normal to Super Rare. You can learn each of them in the Dragon page.
❖ How do I get more Badge?
A: You can get more badge by building in Public Facilities.
❖ How can I level up faster?
A: You can level up faster by completing achievements in the Dragon Hall.
❖ How can I get more A Tickets?
A: You can get A tickets in the Dragon Delivery.
❖ How can I get more Spirit Coins?
A: You get Spirit Coins once you hatch a duplicate of a Dragon that you already own.
❖ Why can't I update the game on Apple or Android?
There may be some issues or errors that occurred while updating the game. Please try the following steps as this may help resolve the issue:
For Android:1. Go to Device Settings → Go to Application Manager.2. Locate Google Play Store and delete the cache and data.3. Restart the device and reconnect to the game. Observe if this fixes the issue.
For Apple:1. Go to App Store → Go to Updates.2. Locate the Game and tap Update.3. Restart the device and reconnect to the game. Observe if this fixes the issue.
※ Note: Deleting the game's cache and data will remove any guest accounts so please make sure that the game data has been linked to any SNS available in-game.
❖ I have problem in downloading the game. What should I do?
If you are having problems downloading the game:1. Check if you have a sufficient amount of storage in your device.2. Check if you have the minimum requirements to run the game.3. Connect to a more stable WiFi connection to avoid running into errors.
*If the problem still persists, please contact our Customer Support.
Dragon Village W Soft Launch
We welcome you to Dragon Village W which is now officially open! We thank you for the support and attention we get.
To show our appreciation, we prepared this reward for you!
Go and get the game now!
Download in Android: https://bit.ly/2PTI08E
Download in iOS: https://apple.co/2QdvOj6
▸ Dragon Village W is only Available in the United States during soft launch period.
We thank everyone and will do our best to provide an awesome and exciting experience playing Dragon Village W in the future!
Start you own village with different dragons in Dragon Village W now!