NAVER (hereinafter referred to as “Company” or “Service”) complies with the regulations on personal information protection of
related legislation, which an information communication service provider must abide by, including Act on Promotion of Information and
Communication Network Utilization and Information Protection, Personal Information Protection Act, Communication Privacy Protection Act,
seven days prior to such revision taking effect or through other easily noticeable means. Also, if significant changes are made to user
rights, including changes to collection and use of personal information and disclosure of the information to third parties, we will
notify at least 30 days prior to the intended changes.
The following personal information is collected.
In order to process member registration (or service registration), convenient customer service, and various other services,
the company collects necessary personal information on the first use of the service. Required information includes name, depending
on registration method, a phone number or email address, password, and device information. Your name, profile photo, and gender will be collected when you sign up with, or link your Facebook account. Similarly, when you sign up with, or link your Google account, your name, profile photo, and email address will be collected. When signing up with, or linking your NAVER account, your ID, name, profile photo, and email address will be collected. In addition, information
selectively collected to use the service’s specialized features, includes profile picture, birth date(For BAND users under 14 years old, Name, Date of Birth, Duplicate Identification information (DI) and Phone Number of legal guardian are required), gender, names and phone numbers of
individual friends who invite you as a member, specific group’s Band information, and location information (longitude and latitude),
and when logging out, an email or NAVER or Facebook or Google account information is required for convenient login.
When using various individual services within BAND, other personal information may be collected after user agreement, and cases that
require collection of additional information are as follows.
If collecting additional personal information after user agreement.
If using the following services within BAND, information is collected after user agreement, and if the relevant services are not used,
then the information is not collected.
If using paid services within BAND, to ensure the purchase, delivery, and payment of the item, the receiver’s profile information,
delivered product usage and used time information, receiver’s contact information (used for delivery then deleted), sender’s phone
number and information from billing agency confirming completion of payment, credit card company name for credit card payment, mobile phone number for mobile payment are selectively collected.
If using Bizcenter, to ensure the service delivery and payment of the item for business owners, the business information (name
of representative, address, copy of business registration certificate), manager information (name, phone number, email address),
sender contact information (phone number or email) are collected, and for individuals, name, phone number, email address, sender
contact information (phone number or email), and address may be collected to confirm their identity. If you register your refund
account information, which is optional, your refund account information (bank name, account number, account holder or corporate name),
email address (when requesting for the issuance of tax invoice) will be collected if you are a licensee. For individuals, your refund
account information (bank name, account number), social security number (when requesting for the issuance of tax invoice) will be collected.
If proposing a partnership to the Sticker Shop as a BAND partner, the manager name,
(mobile) phone number, and email information are collected for the review and approval of said proposal.
For event/promotion, additional information may be collected from the users of the relevant
services during progress, and if additional information is collected then at the point of information collection, the ‘collected personal
information, personal information collection and purpose, and personal information storage period’ are notified and user agreement is
When inquring about the service or to report a violation in rights, for the processing and resolution of reports, email and (mobile)
phone number are collected, and depending on the inquiry type, a masked copy of identification may be requested for identification.
In addition during service usage or business processing, location information, connected IP information, visiting date, service use
record, disciplinary action and other account termination records may be created and collected.
The mentioned personal information is collected during BAND program execution or use through creation information collection tools,
and partial information is received by writing, fax, phone, inquiry forums, and emails, and may also be received from partner companies.
Personal Information is utilized for providing seamless service, member management, developing new service and service notice purposes.
Your personal information is utilized for identifying yourself in BAND, connecting your BAND account with a service that you have designated
(NAVER, LINE, Facebook or Google), inviting friends, and providing contents or specific customized services. Such information could
also be used for delivering products of bill, identification, purchase and settlement, collecting payment and checking payment information
and purchase history for customer consultation if the user is using paid service. Also, it is utilized for various member management
efforts including identification according to the use of membership-based services, identity confirmation, to prevent dishonest or unauthorized
use of the Company's services, to verify intention to join, to check duplicate subscription, to retain records for settlement of conflicts,
to process civil complaints including customer complaints and to deliver notices.
Furthermore, such personal information could be used for various marketing and advertisement activities. This includes, developing new services,
providing customized services relating to the services already provided by the company, providing services and place advertisements based on
statistical characteristics, confirming validity of the service, providing information on events and advertisements as well as opportunities
to participate in these events, and identifying access frequency and statistics on member’s service usage.
Personal Information will only be used within the notified scope and shall not be disclosed to the third party without your prior consent.
Company uses your personal information within the indicated scope in regards to the purpose for collection and use of personal
information. Name and profile picture are disclosed for the purpose of identifying each other while using the service. Depending on how you had configured your setting, your birthdate and mobile phone number can be exposed in BAND. Also if you invite a friend to BAND, your
name and profile image will be exposed for the invitee to recognize you and if you select your contact number as the invitation means,
your phone number will be exposed to the invitee since the invitation message gets delivered via SMS. Should you have connected LINE
account with BAND, the connection with LINE will be displayed, enabling 'Chat on LINE' feature, however such feature will be limited
only to the BAND where you had joined, thereby exposed to only the members of the corresponding BAND.
Other than the above reason, personal information is not used or publicized without prior agreement, however the following instances
are exceptions. First, the user has agreed in advance. If agreeing to the terms of other third parties (the partner companies of BAND)
for service management/development and customer service, the Gift Shop user information (biller phone number, profile name of biller
and receiver of gift) may be provided to Wincubemarketing Co., Ltd., and upon agreement to the use of BAND Book / Photo Printing, your
profile photo, name, private BAND you are subscribed to, friends list, and all posts and information in BAND may be provided to Bollog Co. Ltd.
In the case of playing the BAND games, your profile photo, name, and BAND member information may be provided to the corresponding game
companies for the same purposes, and you will be informed of the personal information provided at each service upon agreement. The provided
personal information content may be added or changed during service, and if required personal information to use partner services is changed then
additional agreement is needed. In addition, if sending gifts or product information between users through Gift Shop service, the receiver’s name,
profile photo, and domestic user information will be made public when the sender selects a receiver from his/her friends list. In this case,
only Band members in the Bands you are part of can be selected. Personal information shared for these purposes is stored/used until the end of service.
Furthermore, your personal information is subject to be disclosed when demanded by the legislation of Korea, and when an investigative agency makes a
request based on the process and method defined by the legislation, it shall be considered an exception.
The company entrusts personal information for service enhancement, and regulates necessary measures to ensure safe management of entrusted personal information.
The Company defines necessary measures when it comes to signing entrust contract in accordance with related legislation to ensure safe
management of entrusted personal information. The consigning organizations and entrusted work are defined below.
Details of consigned work
Greenweb Service, NAVER China, EVERYOUNG KOREA
NAVER Business Platform
System operation for service provision
NAVER BUSINESS PLATFORM ASIA PACIFIC PTE. LTD
NHN Technology Services
Service development and test
Wincubemarketing Co., Ltd.
Service development and Operation
Carrier direct SMS authentication & SMS service transmission system
Nexmo Inc., Infobip
Carrier-direct SMS/voice authentication
Payment with credit card and wire transfer
Domestic product delivery
KG Mobilians, Seoul Credit Rating & Information Inc., Dream Security Inc.
Checking DI and CI through mobile verification
The entrusted oragnization
NAVER BUSINESS PLATFORM ASIA PACIFIC PTE. LTD
Location of the trustee
Hong Kong (RM 1808. 18/F HARCOURT RD ADMIRALTY HONG KONG)
China (北京市朝阳区广顺北大街 33号院 1号楼福码大厦 B座 10层 1001室)
Date and method of entrustment
Oct. 1, 2016 Remote transmission through the dedicated network
Feb. 29, 2016 Business handling connecting to in-house system
Contact of person in charge of Information management
Items of Personal information to be entrusted
Entire Data including personal information that the service collects and preserves
Entire Data including personal information that the service collects and preserves
Details of Entrusted Business
Data backup among nations to protect personal information safely from disaster
Period of retention and use of personal information
After fulfilling the purpose of collecting and using personal information, the information is destroyed without delay according to the following method.
Your personal information is destroyed without delay in case of account deletion or after the purpose of personal information
collection and use is accomplished.
Personal information that has already been used for the collection purpose is transferred to a separate DB (if on paper, a separate
cabinet), then stored for a certain period then destroyed according to internal policies and other related laws for the purpose of
information protection(refer to personal information storage and use period). At this time the relevant personal information is not
used for any other purpose than storage unless required by law. Due to internal policies unauthorized use records are stored for 6 months
in order to prevent duplicate registration and use, and due to related laws and regulations on consumer protection in electric commerce
any records of contracts, cancellation, payments, and supply of goods are stored for 5 years, consumer complaints or disputes are stored
for 3 years, and according to Protection of Communications Secrets Act website visitation records are stored for 3 months. In addition,
if service is not used for 1 year, personal information is destroyed or stored and managed separately.
When destroying collected information, personal information-written paper is disposed by shredding or incineration and personal
information stored as a digital file is deleted through technical methods that prevent restoration or recovery.
You can view / modify your personal information at anytime and request for deletion of your information.
You can view and modify your registered personal information at anytime and if do not approve Company’s processing of personal
information; you can also refuse to agree or request termination of account (withdrawal of membership). However, in those cases you may
have limited or no access to the services.
In order to view and modify your personal information while use, tab “Profile setting” and "Termination of Membership" to terminate
your subscription (withdraw membership) and you may view, edit or withdraw membership. You can directly call, leave written notice or
email personal information manager for immediate measures. Furthermore, for BAND users under the age of 14, the legal guardian has the right to view or modify the child's personal information, and the right to withdraw the consent of collecting and using.
If you had requested correction of errors in the personal information,
the concerned information will not be available or disclosed until the correction is made. In addition, if the incorrect personal
information has already been provided to a third party, immediate action will be taken to make corrections by notifying the third party
of the updates.
If you request for termination of account or deletion of personal information, the concerned information will be processed only as
indicated in section regarding period of retention and use of personal information, and will not be viewed or used for any other purpose.
Cookie is utilized for the web service provision
Cookies are very small text files sent to your browser by the website’s server, and are saved in your device. When you revisit the website,
its server reads cookies saved in your device and uses them to maintain user configuration and provide customized service. Cookies help
you when you access BAND website by allowing you to access it comfortably as you had configured. We utilize cookies to provide you with
the optimized and customized information including advertisements based on the analysis of your patterns of visiting and using BAND
services and websites.
Cookies do not automatically or actively collect personal identification information, therefore you can always refuse saving cookies
or delete them. You can adjust options on your web browser to allow all cookies, confirm each time that a cookie may be stored, or
disallow all cookies. However, if you reject all cookies, there may be limitations in using certain services, which require log-in.
We make technical and administrative measures to protect your personal information.
Company stores and manages your personal information in encrypted form, according to related legislation and internal policy for the
purpose of safety acquisition that will prevent loss, theft, leak, falsification or damage of personal information while handling such
information. Company does its best to prevent leakage or damage of the user’s personal information by hacking or computer viruses.
Company also frequently makes back-up copies of the personal information in case of deterioration, prevents leakage or damage of the
information by using the latest vaccine programs, and uses encrypted communication to facilitate safe transmission of personal information
on the network. In addition, the Company controls external intrusion utilizing intrusion prevention system, and does its best to be
equipped with all possible technological instruments to ensure system security.
Also, the Company restricts handling of the information only to authorized employee who is issued with a separate password, which is
periodically updated. The employee in charge of the personal information management is constantly reminded of the importance of adherence
correction can be done in a swift manner. However, Company does not take any responsibility for problems related to leakage of personal
information such as account information and password caused by user’s carelessness or internet connection
Company takes great care and always strives to safely protect your personal information, and these activities are made public through
the ‘BAND privacy protection’page.
The Company also has designated manager and employee responsible for personal information management. We will notify you if there is any change in advance.
You may file all your complaints with regard to personal information protection in services of the Company to the department in charge
of protection of personal information (Help Center). Company will swiftly and fully respond to your reports.
Please refer to the organizations below for further consultation or report on other cases of personal information infringement: